Refund & Cancellations Policy
Effective Date: October 16, 2026 • Applicable to all Mobisafar subscription plans and services
This Refund & Cancellations Policy describes the guidelines and procedures for refunds and cancellations related to the use of our SaaS-based product and services (collectively, the “Service”) provided by Mobisafar Services Private Limited (“Mobisafar,” “we,” “us,” or “our”).
1. Subscription and Billing
1.1 Subscription Plans: We offer various subscription plans for our Service, each with specific features and durations.
1.2 Billing and Payment: Billing occurs according to the selected subscription plan and cycle (e.g., monthly, annually). Payments are processed through our designated payment processor.
2. Eligibility for Refunds
Refunds may be considered in the following circumstances:
- Service Unavailability: If a service purchased through our platform is not delivered or activated due to issues originating from our platform or the Service Provider.
- Failure to Deliver: If the Service Provider fails to deliver the agreed-upon service within the stipulated time, as outlined in the service agreement.
- Platform-Related Errors: If there are technical errors caused by the Mobisafar platform that result in non-provision of the service.
Refunds will not be provided in the following cases:
- Change of Mind: We do not offer refunds if the service is no longer required or was purchased by mistake after successful service provision.
- Third-Party Policies: Where third-party service providers have their own refund policies, those policies shall govern refund decisions. Clients must adhere to those terms before seeking refunds through Mobisafar.
3. Requesting a Refund
To initiate a refund request, clients must contact our support team within 7 days of service failure or non-delivery. Requests can be submitted via support@mobisafar.ai or through the client portal.
The following details must be provided:
- Transaction ID or Invoice Number
- Detailed explanation of the issue
- Documentation supporting the refund claim (e.g., service failure proof)
4. Refund Processing
Once a refund request is submitted, the following process will take place:
- Initial Review: We will review the refund request and collaborate with the Service Provider to verify the claim within 5-7 business days.
- Approval or Denial: If the refund request is approved, the refund amount will be credited to the original payment method. If denied, an explanation will be provided.
- Processing Time: Refunds may take 10-15 business days to reflect, depending on the payment method used and banking procedures.
5. Partial Refunds
In some cases, partial refunds may be granted:
- Partial Services Rendered: If part of the service was successfully provided, Mobisafar reserves the right to issue a prorated refund.
- Service Discrepancies: If the service received does not fully align with the description provided on the platform, partial refunds may be considered.
6. Cancellations
Subscription Cancellations: You may cancel your subscription at any time.
Post-Cancellation Access: Upon cancellation, your access to the Service will remain available until the end of your current billing cycle.
Changes to the Policy
We reserve the right to modify this Refund & Cancellations Policy at our discretion. Any changes will be effective immediately upon posting the revised policy on our website.
Contact Us
If you have any questions or need further assistance regarding our refund and cancellations policy, please contact our customer support team using the contact details provided on our website or write to us at support@mobisafar.ai.
